Account Deletion

You can delete your Ember account and all associated data at any time. We provide two paths: an in-app self-service flow (recommended) and an email fallback for users who can no longer access the app.

Option 1: Delete in the Ember App (Recommended)

The fastest way to delete your account is from inside Ember:

1. Open the Ember app and sign in
2. Tap the profile icon (top of the home screen) to open the main menu
3. Scroll to the Account section near the bottom
4. Tap Delete Account
5. Type DELETE in the confirmation field, then tap Delete Account

Your account is immediately marked for deletion. You will be signed out, and your profile, photos, stories, and household data become inaccessible right away.

Option 2: Email Request (Fallback)

If you no longer have access to the app (uninstalled, lost device, can't sign in), email us:

We will process email-based deletion requests within 7 days, after verifying the request comes from the account's registered email address. Email-based deletion follows the same 30-day grace and permanent-removal timeline as the in-app flow described below.

30-Day Grace Period

After your account is marked for deletion, it enters a 30-day grace period during which it can be restored. To restore:

• Sign in to Ember with the same email address within 30 days of the deletion request
• Your account, photos, stories, and household data will be recovered

After 30 days, your data is automatically and permanently deleted by an automated process. This is irreversible.

What Gets Permanently Deleted

At the end of the 30-day grace period, the following are permanently removed:

• Your account information (name, email, profile, home address)
• All photos and videos you uploaded to Ember
• All stories you created (private and household-shared)
• Your story candidates and analysis history
• Your household membership data and household role
• Crashlytics and Analytics data tied to your user ID (anonymized device-level data may persist)
• All associated metadata, preferences, and notification subscriptions

Important Notes

• Irreversible after 30 days: Once the grace period elapses, all data is permanently deleted and cannot be recovered.
• Household stories: Stories you published to a household are removed from all household members' views when you delete your account. If you were the sole member of a household, the household is also dissolved.
• Other members' contributions: Stories that include contributions from other household members will have your contributions removed; the rest of the story may persist for them.
• Backup retention: Encrypted automated backups may retain data for up to 30 days from the date of permanent deletion, for disaster recovery purposes only. After that, all copies are removed.

Questions

If you have questions about account deletion or data privacy, contact us at feedback@emberstories.com. See also our Privacy Policy for details on what data we collect and how it's used.

Last updated: May 19, 2026  |  Privacy Policy | Terms of Service