Need help with Ember? We're here to assist. Reach out any time and we'll get back to you.
Email: feedback@emberstories.com
Response time: Within 2 business days
What to include: A short description of the issue, your device and iOS/Android version, and the email address tied to your Ember account.
My photo library isn't being scanned — what should I do?
Open the iOS or Android Settings app, find Ember, and make sure photo access is set to "All Photos" (iOS) or "Allow access to media" (Android). Then re-open Ember and pull down on the home screen to refresh.
How do I invite someone to my household?
From the home screen, tap the people icon, then "Invite". Enter your family member's email — they'll receive a 6-digit code. They can sign up or sign in and enter the code to join your household.
How do I delete my account?
Open Ember, go to Profile, then Account Settings, and tap "Delete Account". You can also request deletion via email — see our account deletion page.
Why are some of my photos missing from a story?
Ember groups photos by date, location, and event. If a photo is missing, it may be tied to a different event, or it may not have been scanned yet. You can edit any story to add or remove photos manually.
I used "Hide My Email" with Sign in with Apple — can family members still find me?
Yes. Apple's relay email forwards messages to your real address. If your family invites you using your Apple relay address, you'll get the invitation. To be findable by your real email as well, contact us and we'll link a recovery address to your account.
Found something that isn't working? Please email feedback@emberstories.com with:
We're actively building Ember and love hearing what you'd like to see. Send ideas to feedback@emberstories.com.